Shipping policy

TERMS & CONDITIONS XNS COSMETICS✨

 ORDER PROCESSING✨

At XNS COSMETICS, many of our items —including hand-poured candles, handmade soaps, skincare products, and custom blends— are produced in small batches, which may require additional crafting time.

Standard processing time is 3–8 business days, depending on product availability.
Handmade or made-to-order items may require an additional 7–15 business days for production before shipping.

Once your order is placed, you will receive:
 -Order Confirmation Email
 -Shipping Confirmation Email once your order has been dispatched.

CANCELLATIONS

Cancellations for standard orders must be requested within 24 hours of purchase.

Custom, handmade, or made-to-order items (including custom perfumes, candles, soaps, or skincare formulas) cannot be canceled once production has started.

After 24 hours, cancellations are not guaranteed and will follow our return policy.

 PACKAGING✨

XNS COSMETICS ensures secure, careful packaging for every order.
Because our products may contain glass jars, natural materials, and handmade components, packaging design may vary based on availability.

Packaging is complimentary and is not considered part of the order value.
Returns will not be accepted due to packaging preferences.

 RESTURNS &. EXCHANGES✨

Returns may be accepted for store credit only, and only after inspection and approval by XNS COSMETICS.

Returns will only be accepted if:
 - The item has not been used, burned, or opened (for candles, soaps, or cosmetic products)
 - It is returned in perfect condition
 - It includes the original packaging
 - The request is made within the timeframe stated in the confirmation email

Items marked Final Sale —including skincare, soaps, bath products, body care, perfumes, oils, custom candles, and handmade items— cannot be returned or exchanged due to hygiene and production standards.

If a package fails to arrive due to a verified USPS error, a full refund may be issued once the claim is validated.

To start a return, email: xnscosmeticspr2022@outlook.com

International Shipping & Duties

International shipping is available through DHL Express and USPS.
Delivery times and prices vary depending on country and carrier.

Customs duties, import taxes, and international fees are not included in our prices and are the customer’s responsibility.

XNS COSMETICS is not responsible for delays due to customs, inspections, or international holiday closures.

 INSPECTION & DAMAGE CLAIMS✨

Please inspect your order immediately upon delivery.
Any damage, defect, or missing item must be reported within 48 hours, including clear photo evidence.
Claims submitted after 48 hours may not be approved.

 SHIPPING DELAYS & LIABLITY✨

Estimated delivery times are guidelines and may vary.
Once a package has been handed to the carrier, XNS COSMETICS is not responsible for delays, loss, or theft during transit.

Orders are fulfilled in the order received.
In rare circumstances of force majeure (extreme weather, customs delays, carrier strikes), XNS COSMETICS is not liable for missed delivery timelines.

SALES TAX✨

Applicable sales tax will be added to your order at checkout.
International customers may incur additional duties or import fees upon delivery; these are determined by each country’s customs office and are non-refundable.

PRODUCT DESCRIPTIONS & AVAILABILITY✨

We make every effort to accurately display the colors, textures, scents, and finishes of our products.
  However, slight variations may occur due to:
 - Screen and lighting differences
 - Natural variations from small-batch production
 -Handmade processes used in candles, soaps, and cosmetics

We reserve the right to modify or discontinue products at any time without prior notice.

 ONLINE PRIVACY POLICY✨
This policy applies only to information collected through our website.

 CHANGES TO OUR PRIVACY POLICY✨

If we update our Privacy Policy, the changes will be:
 - Posted on this page
 - Emailed to customers
 -Reflected in the updated “Last Modified” date

INFORMATION WE COLLECT✨

   We collect information when you:
 -Register on our site
 -Place an order
 -Subscribe to our newsletter
 - Participate in surveys or promotions

Information may include name, email, address, phone number, and payment details.

Cookies are used to enhance your browsing experience and analyze website traffic.

HOW WE USE YOUR INFOMATION ✨

  Your information may be used to:
 -Personalize your customer experience
 - Improve our website
 - Enhance customer support
 -Process transactions securely
 -Manage promotions or surveys
 - Send order updates and brand news

You may unsubscribe from emails at any time.

 HOW WE PROTECT YOUR INFORMATION✨

  We implement strict security measures, including:
 -SSL encryption
 -Encrypted and secure payment gateways
 -Restricted access to authorized personnel

Sensitive payment data is never stored on our servers after purchase.

 COOKIES

  XNS COSMETICS uses cookies to:
 -Remember items in your cart
 - Save preferences for future visits
 -Track site analytics
 -Improve browsing experience

You may disable cookies in your browser settings, but certain website features may not function properly.

 DISCLOUSE TO TIRD PARTIES ✨

We do not sell or share personal information except with trusted third-party partners who help us operate our website under strict confidentiality agreements.

Information may be released when legally required.

 THIRD - PARTY LINKS ✨

Our site may include third-party products or services.
These websites have independent privacy policies, and XNS COSMETICS is not responsible for their content or practices.

 CHILDREN'S PRIVACY (COPPA)✨

We comply with COPPA and do not knowingly collect information from children under 13.

INTELLECTUAL PROPERTY✨

All candle formulas, cosmetics recipes, soap designs, photographs, packaging concepts, texts, and visual content are exclusive property of XNS COSMETICS LLC.
Reproduction or distribution without written authorization is strictly prohibited.

 LIMITATION OF LIABILITY✨

Except where prohibited by law, XNS COSMETICS’ liability will not exceed the purchase price of the product.
We are not responsible for indirect or consequential damages related to product use, shipping delays, or carrier issues.

CHANGES TO TERMS ✨

We reserve the right to update or modify these Terms & Conditions at any time.
Any updates will be posted with an updated “Last Modified” date.
Continued use of our website implies acceptance of the latest version.

Last Modified: December 5 2025
Contact: Support xnscosmeticspr2022@outlook.com